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Shipping Policy

Shipping Methods & Rates
All orders are shipped via UPS Standard or UPS Express, offering reliable and fast delivery.

  • Belgium (BE):
    • UPS Standard: €8.50 (Free for orders above €125)
    • UPS Express: €20.50
  • Netherlands (NL) & Luxembourg (LU):
    • UPS Standard: €12.00
    • UPS Express: €24.50
  • Other EU countries (Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden - due to recurring delivery issues we do not currently ship to Spain until further notice):
    • UPS Standard: €18.50
    • UPS Express: €30.50

Delivery Times

  • UPS Standard: 1–2 business days within Belgium; 2–5 business days within the EU.
  • UPS Express: 1 business day within Belgium; 1–3 business days within the EU.
     Delivery times are indicative and may vary depending on destination and customs procedures.

Order Tracking
Once your order has been shipped, you will receive a track & trace code via email to follow your shipment. We recommend customers to monitor their track & trace code closely and collect parcels promptly from any Access Point (if applicable) to avoid a return to sender.

Returned or Undeliverable Parcels

If a parcel is returned to us because the delivery address provided was incomplete or incorrect, or because it was not collected from the designated pick-up point within the carrier's collection window (after repeated delivery attempts), this is considered outside our control. In such cases:

  • We are happy to reship the order once the correct address is confirmed, provided the customer covers the additional shipping cost.
  • Alternatively, the customer may request a refund. The refund will cover the value of the order, minus the original shipping cost.
  • We are not able to reship an order free of charge or refund the original shipping cost in these circumstances, as the return was not the result of an error on our part. 

If we do not receive a reshipment request from the customer within 7 working days of the parcel arriving back at our warehouse, the order will automatically be processed for a refund, minus the original shipping cost. It is the customer's responsibility to contact us regarding the returned parcel within this timeframe.